Exchange Online - Phone Not Syncing

Issue

  • My phone is not syncing with my Exchange email or calendar

Environment

  • Oregon State University
  • Exchange Email
  • Phone (or mobile device)
  • Exchange ActiveSync

Resolution

Exchange ActiveSync issues can have various causes. The following methods may help resolve them.

Method 1 - Remove and Re-Add Profile

Often the first best step is to remove the Exchange profile from your mobile device and then re-add it:

Method 2 - Remove ActiveSync Devices from Exchange

There is a limit to the number of ActiveSync devices that you can have associated with your OSU Exchange account. Follow these steps to remove unneeded devices.

  1. Go to http://exchange.oregonstate.edu and select "Login to Outlook"
  2. Select the gear icon in the upper-right for Settings
  3. Select "View All Outlook Settings"
  4. Select General -> Mobile Devices
  5. Select a device to remove and click the Delete button
  6. Click Save when done

Note: If you remove a device you are currently using with Exchange, you will need to remove and re-add your profile on that device. See Method 1 above.

 

For assistance, contact the Service Desk.

Details

Article ID: 81926
Created
Thu 6/27/19 2:31 PM
Modified
Tue 1/5/21 12:53 PM