Tableau - Reactivate, Deactivate or Install a License Key for Tableau Desktop - Windows and MacOS

Issue/Question

• How do I reinstall a Tableau license key in Tableau Desktop or Tableau Prep Builder? 
• How do I install a new Tableau license key in Tableau Desktop or Tableau Prep Builder?
• How do I deactive a Tableau license key in Tableau Desktop or Tableau Prep Builder?
• Why do I have a message that my license has expired?
• How do I move a license to a new computer?

Environment

• Oregon State University
• Tableau
  • Tableau Desktop
  • Tableau Prep Builder

Resolution

Activating a New Key

1. Select "Help" in the top menu bar in Tableau Desktop
2. In the Help drop down select "Manage Product Keys"
3. In the pop-up window that appears select "Activate"
   1. Note: To activate a new license after an old one expires select "Refresh." OSU's Tableau licenses usually expire around November 20th.
4. In the next pop-up window select "Activate with a product key"
5. Enter your Tableau license key and select "Activate"

Deactivating a Key

1. Select "Help" in the top menu bar in Tableau Desktop
2. In the Help drop down select "Manage Product Keys"
3. Select the product key in the pop up window
4. Select "Deactivate"

Refreshing a Key After Renewals

When Tableau Licenses are renewed around November 20th a new license key is generated for you. To activate this new license key:

1. Select "Help" in the top menu bar in Tableau Desktop
2. In the Help drop down select "Manage Product Keys"
   1. Note: If you are activating a license after installing Tableau or changing a license key outside of the unusual refresh window, follow the steps in Activating a New Key section.
3. In the pop-up window that appears select "Refresh"

If your key does not refresh, reach out to the UIT Data Team for your new license key and follow the steps for activating a new key.

Assistance

For assistance, contact the UIT Data Team