Issue/Question
- I can't log into my ONID account
- I can't log in even though my username and password are correct
Environment
- Oregon State University
- Employee, Student or Associate
- ONID Account
Resolution
Continuing Education Courses
If you are trying to login to a continuing education course (PACE, Master Gardner, Beekeeper, etc.), please see: Canvas: Getting help with and accessing Continuing Education Courses
Note: You may need to select "Other Login Options" on the login page.
Password Expired?
- Please see How to Change Your ONID Password.
Make sure your credentials are correct
- Your ONID username generally follows the form of "LastnameFirstInitial" (e.g. if your name was Jane Doe, your username would likely be "doej" or similar).
- Make sure you are using the correct password and entering it correctly.
Clear your browser's cookies/cache
- Sometimes, a browser will hold on to out-dated login information and cause problems with logging in. Clearing your browser's cookies and/or cache can sometimes solve login problems, especially if you had recently changed your information (i.e. changed your password). Here are instructions for the main browsers:
Resolve Duo Issues
If you are having trouble with Duo, please see: Duo Login Troubleshooting
Contact the Service Desk
For assistance with login problems, call the Service Desk at 541-737-8787 during our business hours. We will be able to solve your problem more quickly by phone. For additional contact information for the Service Desk, see: Get Help