General troubleshooting for ONID login

Tags ONID

Issue/Question

  • I can't log into my ONID account
  • I can't log in even though my username and password are correct

Environment

  • Oregon State
    • Employee or Student
      • ONID account

Resolution

Make sure your credentials are correct

  1. Your ONID username generally follows the form of "LastnameFirstInitial" (e.g. if your name was Jane Doe, your username would likely be "doej" or similar).
  2. Make sure you are using the correct password and entering it correctly.

Clear your browser's cookies/cache

  • Sometimes, a browser will hold on to out-dated login information and cause problems with logging in. Clearing your browser's cookies and/or cache can sometimes solve login problems, especially if you had recently changed your information (i.e. changed your password). Here are instructions for the main browsers:

Resolve Duo Issues

If you are having trouble with Duo, please see: Duo Login Troubleshooting

 

For assistance with login problems, call the IS Service Desk at 541-737-8787 during our business hours. We will be able to solve your problem more quickly by phone. For additional contact information for the Service Desk, click on the "Get Help" link in the upper-right of this page.

Details

Article ID: 59582
Created
Tue 8/7/18 10:56 AM
Modified
Fri 11/16/18 10:41 AM