CN - Mac - Allow ConnectWise Remote Access on a Mac

Mac ConnectWise

Issue/Question

How do I use ConnectWise on a Mac?

Environment

Oregon State University
MacOS 10.14 (Mojave) or later
MacOS 13 (Ventura)
ConnectWise

Explanation

Some software, such as remote access applications, will not work on Mojave Macs unless it is allowed in the Security & Privacy settings. This article will walk you through the steps for allowing applications to run on Mojave. We will be using the ConnectWise Client for an example.

Resolution

Note: You will need local administrator privileges to follow these steps.

For macOS 13 (Ventura)

Open System Settings by clicking on the Apple icon at the top left of your screen or the Gears Icon from the Dock
Scroll down to Privacy and Security and select it
Scroll down in Privacy and Security and choose Accessibility
If ConnectWise Control Client is not on the list, click the + icon.
Enter the admin account and password when prompted.
Browse to the ConnectWise application. Programs are usually found in your Applications folder. However, the "ConnectWiseControl Client." is usually found in your Downloads folder.
Select the application and click 'OK.' The application will now be listed. Make sure it is toggled on next to the "ConnectWiseControl Client." like the image below.
Hit the back arrow in Accessibility, scroll down to Screen Recording, and add "ConnectWiseControl Client." Make sure it's toggled on.
You should now be able to launch the ConnectWise application.

For macOS 10.4 or Later

Open System Preferences by clicking on the Apple icon at the top left of your screen.
Click on Security & Privacy an go to the Privacy tab.
Choose Accesibilty in the list to the left.
Click the Lock icon at the bottom left corner.
Enter your admin acount and password when prompted.
Click the + icon.
Browse to the ConnectWise application. Programs are usually found in your Applications folder, however, the ConnectWise Client is usually found in your Downloads folder.
Select the application and click 'OK'. The application will now be listed. Make sure the there is a check mark next to the "ConnectWiseControl Client"
Choose Screen Recording from the list on the left and also add ConnectWiseControl Client to allow screen recording
Click the Lock icon again to save the changes and close System Preferences.
You should now be able to launch the ConnectWise application.