ONID - Sign-Up Issues

Tags ONID

Issue

  • I can't sign up for ONID
  • ONID sign-up error "Wrong format for OSU ID. OSU ID is a 9 digit number."
  • ONID sign-up error "No matching identity found. Please try again."

Environment

  • Oregon State University
  • ONID account

Cause

All new students, employees and associates are added to OSU's ERP system known as Banner. In order to sign up for an ONID account, your information in Banner - name, ID, and birth date - must be correct. You must also be eligible for an ONID account (See ONID Account Eligibility and Duration).

Resolution

Make sure that you are entering your information correctly.

  • OSU ID Number: this will be a 9-digit number provided to you in your admissions or new hire paperwork
  • Birth Date: make sure to enter month and day in the correct fields
  • First Name and Last Name: these will be as you provided them to OSU

If you are sure your information is correct and that you are eligible to sign up for ONID, you will need to confirm your information in Banner by contacting one of the groups below:

  • Students: Contact the Office of the Registrar to confirm that your information in Banner is correct.
  • Employees: Contact the person in your department who coordinates hiring, or contact your department's business center.
  • Associates and Sponsored Accounts: Contact the account verifier in the department you are associated with.

 

For assistance, contact the IS Service Desk.

Details

Article ID: 74772
Created
Fri 3/29/19 3:17 PM
Modified
Fri 3/29/19 3:32 PM