Issue/Question
- When I try to sign into Zoom, I get an "access denied" message.
Environment
- Oregon State University
- Student
- Zoom
Explanation
In order to receive a Zoom license, you need to be registered for classes. However, you can still join Zoom meetings if you are invited.
Advisors may use Zoom to set up an appointment with a student who has not registered for classes yet. In that case the advisor should set their meeting to allow unauthenticated users and should provide a meeting code to join.
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Note: Students are provided a Zoom license when they complete START, or when they register for classes - whichever comes first.
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Resolution
Students - Join as Guest
Ask the person who wants to meet with you to send you the meeting code. Then go to http://zoom.us/join and enter the code to join the meeting.
Advisors - Allow Guests to Join Meeting
- When you schedule your meeting, leave the option "Only authenticated users can join" unchecked
- Provide the meeting ID to the student so they can join without logging in to Zoom.
For assistance, contact the Service Desk.