Articles (35)

Pinned Article OSU's Webex Service Ends 7/31/19

Zoom has replaced Webex as OSU’s video and web conferencing tool. OSU’s Webex service will retire on July 31, 2019. Events scheduled after July 31st using Webex need to be rescheduled in Zoom.

Zoom - Add Dial-In Telephone Option to a Running/Started OR Scheduled Zoom Meeting

This KB includes steps on how to configure a scheduled OR started/running Zoom Meeting to include a telephone dial-in number and code for participants to call into the meeting.

Zoom - Audio Only Conference Call/Meeting

This KB includes information on the two methods of scheduling and using Zoom for audio-only conferencing.

Zoom - Change/Use Host Key (Join Before Host)

This KB includes steps on finding your Host Key as well as how to edit your Host Key.

Zoom - Cisco/Polycom Room System with a Zoom Meeting - Enhanced Process

Enhanced User Experience for Cisco/Polycom with Zoom.

Zoom - Cisco/Polycom Room System with a Zoom Meeting - Standard Process

Standard User Experience for Cisco/Polycom with Zoom.

Zoom - Configure Exchange or Google Calendar Integration Setting

This KB includes steps on configuring the Exchange or Google Calendar Integration with Zoom. This allows meeting to appear in your Desktop Client "Meetings" and/or Upcoming Meetings view.

Zoom - Disable "UNMUTE" Microphone for Participants / Allows for Listening with Chat Functionality

This KB article includes steps on turning on the Zoom Meeting settings "Mute Participants On Entry" and "Allow Participants To Unmute Themselves"

Zoom - Downloads Center (Desktop Client, Outlook Plugin, Browser Extensions, Mobile Apps)

This KB includes information on where to download the latest Zoom client, plugins, apps, and browser extensions/add-ons directly from Zoom.

Zoom - Edit a Live Meeting to Enable Option for BOTH "Telephone" and "Computer Audio"

Edit a LIVE Zoom Meeting to enable BOTH "Telephone" AND "Computer Audio" options.

Zoom - Enable "End-to-End Encryption" for HIPAA/FERPA Compliance

This KB includes steps on enable End-to-End Encryption within Zoom Profile in order to make meetings HIPAA/FERPA compliant.

Zoom - Enabling/Disabling Automated Transcripts (Captions) For Recordings

This KB includes steps on enabling or disabling closed captioning on Zoom recordings. Disabling this would remove the caption file that is copied along with the video to Kaltura MediaSpace.

Zoom - How to Setup Virtual Office Hours using Zoom

This KB includes two different methods of setting up office hours using Zoom. One is leveraging the registration process, the other is using the waiting room feature in Zoom.

Zoom - Join a Meeting (Client, Web, Mobile, Telephone)

This KB includes steps to joining a Zoom meeting as a participant/attendee using email invite, web browser, desktop client, iOS/Android mobile app, and telephone.

Zoom - Locate Zoom Recording

This KB includes information on how to locate a Zoom Recording that by default should appear in Media Space.

Zoom - Meeting Reports - Attendance Report and Usage Reporting

This KB includes information on how to pull reports for meetings and attendance as a Zoom User (member).

Zoom - Record a Meeting (Cloud Recording & Local Recording)

This KB includes steps on how to record a Zoom Meeting using either "Record to the Cloud" or "Record on this Computer"

Zoom - Reusing Meeting IDs & Configure Audio Meeting for Recurring Use

This KB includes information on reusing a Zoom Meeting ID along with details on how long "join" links are active. This KB will also cover scheduling an open-ended Zoom audio meeting for recurring use. This is useful for users who wish to have a dedicated phone number and meeting ID, often used for recurring audio-only conferences (without set dates).

Zoom - Room System (Cisco/Polycom or Zoom Room) Exchange (2010) Resource Configuration

This KB includes the necessary tasks that must be completed in order to configure Cisco/Polycom rooms to fully function with Zoom.

Zoom - Schedule a Meeting (Client, Web, Mobile)

This includes steps on scheduling a Zoom Meeting using either the Zoom client, Web, or Mobile.

Zoom - Schedule a Meeting using Microsoft Outlook Plug-in

This KB includes information on the Zoom Microsoft Outlook Plug in. Included is how to schedule a Outlook Meeting with Zoom, adding Zoom to an existing Outlook event, and information on the Outlook Plug in.

Zoom - Schedule a Webinar (Requires License Request Form)

This KB includes information on how to obtain a Webinar License and steps to schedule a Webinar.

Zoom - Schedule Meeting on others Behalf - Alternate Host/Scheduling Privilege

This KB includes steps on assigning scheduling privilege as well as steps to scheduling a Zoom meeting for someone else. (Alternate host)

Zoom - Screen Sharing in Meeting

This KB includes steps to sharing your screen/application within a Zoom Meeting. Available on Windows, Mac, iOS and Android.

Zoom - Use/Customize Personal Meeting ID (PMI)

This KB includes information on what a Zoom Personal Meeting ID (PMI) is and how to start or schedule meetings using your PMI ID and/or link.

Zoom - Video-On Vulnerability Information - Announced July 8th 2019

This KB includes steps on how to ENABLE "Turn off my video when joining a meeting."