Zoom - Update the Desktop Application

Issue/Question

  • How do I update the Zoom Desktop Application?
  • Can I update the Zoom software on my computer?
  • Do I have the latest version of Zoom?

Environment

  • Oregon State University
  • Faculty/Staff
  • Students
  • Zoom User

Cause/Explanation

Zoom is constantly adding additional features to its service for security and functionality. You can manually check to see if you have the latest version of Zoom by leveraging the steps outlined in this article. It's important to periodically check to ensure you have the latest version.

Resolution

Manually Check for Updates and Install

Ensure you've signed into the Zoom desktop application using SSO (https://oregonstate.teamdynamix.com/TDClient/1935/Portal/KB/ArticleDet?ID=86365)

  1. Once you've signed in, click the square up the upper right corner where your initials or picture appears.
  2. From the drop-down that appears, click "Check for Updates"
  3. A window will appear that either says "Update Available" OR "You are up to date"
    Note: If you have updates available, click "Install"


     

 

Alternate Update Option

If you are unable to update using the method above, please complete the following:

  1. Visit zoom.us/download using a browser of your choice
  2. Locate the "Zoom Client for Meetings" section and then click "Download"
  3. Once the file has downloaded, locate your "Downloads" folder on your computer
  4. Double-click the recently downloaded file to begin the install of Zoom
    Note: You may need to completely close/exit Zoom before installing the new version.
  5. Follow the on-screen instructions to install the new version of Zoom. This will install over your existing version.
  6. Once installed, please sign-in and check for updates again. It should display a "You are up to date" message.

 

Additional Resources:

For assistance, contact the IS Service Desk.

Details

Article ID: 104671
Created
Tue 4/7/20 12:55 PM
Modified
Tue 11/17/20 12:11 PM