Unable to Update Zoom App

Issue/Question

• How do I uninstall and reinstall Zoom?
• I am unable to update Zoom, how do I update?

Environment

• Oregon State University
• Faculty/Staff
• Students
• Zoom
• Zoom User

Explanation

Users should be able to update their Zoom app using the following process, https://oregonstate.teamdynamix.com/TDClient/1935/Portal/KB/ArticleDet?ID=104671. However, we've received reports of this process not working for some users. This KB article will walk users through un-installing Zoom and installing the latest version.

Resolution

Step 1 - Uninstall Zoom

1. In the Windows search bar, search for Control Panel.
2. Click the Control Panel app.
3. If Control Panel is set to Category view, click Uninstall a Program.
4. Alternatively, if View by is set to Large or Small icons, click Programs and Features. 
5. Select Zoom in the programs list, then click Uninstall.
6. If prompted Are you sure you want to uninstall Zoom?, click Yes. 

Step 2 - Download and Install the Latest Version of Zoom

1. Visit zoom.us/download using a browser of your choice
2. Locate the "Zoom Client for Meetings" section and then click "Download"
3. Once the file has downloaded, locate your "Downloads" folder on your computer
4. Double-click the recently downloaded file to begin the installation of Zoom
5. Follow the on-screen instructions to install the latest version of Zoom.
6. Once installed, please sign-in and check for updates again. It should display a "You are up to date" message.

Assistance

For assistance, contact the Service Desk.