Known Issue: Zoom - User Cannot Edit Display Name

Issue/Question

• Why can't I edit my display name in the profile settings?
• How do I edit my display name for meetings and webinars?
• How do I add my personal pronouns to my Zoom display name?

Environment

• Oregon State University
• Faculty/Staff
• Students
• Zoom
• Zoom User

Cause/Explanation

Editing your display name in Zoom through the profile settings is not available on OSU's Zoom account. This field is automatically populated through OSU's SSO. Changing your display name can be done on a per-meeting basis.

Note: In some cases, the meeting or webinar host may choose to disable the ability for participants to rename themselves, making this option unavailable.

Users can change their ONID name layout, which will reflect on their Zoom account and within Zoom meetings. This process does not allow you to add/remove any parts of your name.

Resolution

Method 1

1. Enter the Zoom meeting or webinar. 
    
2. Once in the meeting, click on the "Participants" () control at the bottom of the screen.
   
    
3. A Participant panel will display. Click on your name from the participant list. A "More" button will become available. Select "Rename"
   
4. Enter your name as you want it to display. This will change your display name for the meeting. Use this option to enter your name-in-use, pronouns, and other designations. 
   

Method 2

1. You can also access this option by right-clicking on your display name and selecting "Rename". Next, complete step 4 listed above under Method 1. 

Method 3 - Remove/Reset existing display name pronouns or name changes

1. Users can change their ONID name layout, which will reflect on their Zoom account and within Zoom meetings. This process does not allow you to add/remove any parts of your name.
2. Complete the steps found in the ONID - Change How My Name Appears article
3. Wait 15-minutes after changing your name layout and then sign out and back in to zoom.oregonstate.edu
4. Your Zoom Profile and in-meeting name should now appear as selected
   If you'd like, you can change the format to any of the options available which includes what it was originally set to.

Please note, your current format may be the desired format. If so, you will need to change the format to something undesired before saving, waiting 15-minutes, and then changing back to the desired (original) format.

For assistance, contact the Service Desk.