Known Issue: Zoom - User Cannot Edit Display Name, Temporary Workaround


  • How do I edit my display name on my general OSU Zoom settings so it shows up in all of my meetings?
  • How do I add my personal pronouns to my Zoom display name?
  • I've update my display name using the Zoom website and it is not working.


  • Oregon State University
  • Faculty/Staff
  • Students
  • Zoom
  • Zoom User


Editing your display name in Zoom using the Zoom website is not currently working as it should. We are currently working with Zoom Support to resolve this issue, but we've determined a workaround for those needing to edit their display name. The workaround involves signing into the Zoom mobile app and editing your display name in the app. This article will provide detailed steps on how to edit your display name using the mobile app.

The normal process that is not currently working can be found in this article:


Method 1

  1. Download Zoom from the App Store or Google Play store, launch the app, and then sign-in using SSO.
    Guide to signing into Zoom mobile app using SSO:
  2. Once you've signed into the Zoom mobile app, tap the "Settings" icon

  3. Tap your name/email section at the top of your screen.

  4. Tap your current display name

  5. Tap your last name and type your pronouns or make your edits and then tap "Save

  6. Review your display name on the My Profile page and you're done if everything looks correct. This change will reflect on the Zoom website and in any future meetings you join.


For assistance, contact the Service Desk.


Article ID: 123716
Tue 1/5/21 4:05 PM
Mon 4/5/21 1:03 PM