This article is intended to help Zoom users who are experiencing meeting quality issues. We've provided tips for ensuring a high-quality meeting, along with tips on how to troubleshoot a meeting that is experiencing issues.
Latest version – Ensure your Zoom application is up-to-date.
Disable VPN – Running VPN during a meeting can cause significant connection issues.
Close unused programs – Running multiple programs can cause your computer to slow down and experience audio/video issues.
Wired connection – If possible, a wired internet connection will generally provide a better connection than wireless.
Wired headset – For the best audio, use a wired headset.
Ensure all participants have VPN disconnected.
Have participants check CPU usage - https://support.zoom.us/hc/en-us/articles/202920719-Accessing-meeting-and-phone-statistics#h_dd5a3ef9-4857-4aad-b445-4dc7d52f7dce
Unstable Audio/Video - Before doing anything, wait 15 seconds. The computer may be temporarily stalling and may resolve itself. If issues persist, have the participant try to leave the meeting and rejoin. Before doing so, make sure all applications that you are not using are closed.
For assistance, contact the Service Desk.
If there is a specific "request" form add that as link here.