Zoom - Troubleshooting Meeting Quality Issues

Issue/Question

  • I am in a meeting and it's having audio/video quality issues, what do I do?
  • How do I avoid network issues for my Zoom meeting?
  • How do I troubleshoot meeting quality issues?

Environment

  • Oregon State University
  • Zoom Users

Explanation

This article is intended to help Zoom users who are experiencing meeting quality issues. We've provided tips for ensuring a high-quality meeting, along with tips on how to troubleshoot a meeting that is experiencing issues.

Resolution

Before a Meeting or Class 

  1. Latest version – Ensure your Zoom application is up-to-date. 

  2. Disable VPN – Running VPN during a meeting can cause significant connection issues. 

  3. Close unused programs – Running multiple programs can cause your computer to slow down and experience audio/video issues. 

  4. Wired connection – If possible, a wired internet connection will generally provide a better connection than wireless. 

  5. Wired headset – For the best audio, use a wired headset. 

 

Troubleshooting During a Meeting or Class 

  1. Ensure all participants have VPN disconnected.  

  2. Have participants check CPU usage - https://support.zoom.us/hc/en-us/articles/202920719-Accessing-meeting-and-phone-statistics#h_dd5a3ef9-4857-4aad-b445-4dc7d52f7dce 

  3. Unstable Audio/Video - Before doing anything, wait 15 seconds. The computer may be temporarily stalling and may resolve itself. If issues persist, have the participant try to leave the meeting and rejoin. Before doing so, make sure all applications that you are not using are closed. 

 

Assistance

For assistance, contact the Service Desk.

If there is a specific "request" form add that as link here.

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