Known Issue: Screen Share Causing Zoom to Crash

Issue/Question

  • When I share my screen in Zoom it crashes.
  • Why does Zoom crash when I share my screen?
  • When I do a screen share in Zoom I get an error message and Zoom crashes.

Environment

  • Oregon State University
  • Faculty/Staff
  • Students
  • Zoom user
  • Zoom

Explanation

This section is optional. Use this section if the cause of a problem is known, or more explanation is needed.

Resolution

Step 1 - Remove Zoom from the Control Panel

  1. In the Windows search bar, search for Control Panel.
  2. Click the Control Panel app.
  3. If Control Panel is set to Category view, click Uninstall a Program. Alternatively, if View by is set to Large or Small icons, click Programs and Features.
  4. Select Zoom in the programs list, then click Uninstall.
  5. If prompted Are you sure you want to uninstall Zoom?, click Yes.

 

Step 2 - Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

  1. Download and run CleanZoom.
    Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

 

Step 3 - Reinstall Zoom

  1. Once completed, download Zoom from our download center and reinstall.

 

Assistance

For assistance, contact the Service Desk.

If there is a specific "request" form add that as link here.

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