CN - Change an AD Account Password

Issue/Question

  • How do I change my CN account password?

Environment

  • Oregon State University
  • Community Network (CN)

Explanation

Customers who have one of the following account types can use MyCN to reset their password:

  • Student employees with an "se-username" account.
  • External customers who have been granted a "CN account" that is not an ONID account (e.g. you login as CN\username).
  • External customers who have been granted a "delegated account" in the ONID domain (but not sponsored accounts).

Note: If you have an ONID account (for students, employees, associates, or sponsored) please follow the ONID password reset steps instead. 

If you have a department account (not CN, not ONID), please contact your department IT for assistance.

Resolution

Use Citrix Desktop to Reset Password

Warning: These steps may not be working at this time. Once a work-around has been made we will update this article. Thank you for your patience.

The following steps assume that you know your current password. If you don't know your current CN password or are unable to login, please contact the Service Desk to get your password reset.

  1. Open a web browser and go to apps.oregonstate.edu
    1. Login to Citrix Apps with the ONID account
    2. Can choose "Use lite mode" 
  2. Select Desktops, OSU Virtual Campus Labs
    1. Note: it can take several minutes to set up the profile the first time logging in to the Virtual Campus Labs desktop
  3. Select the start menu and enter: powershell
  4. Enter the following command, replacing <username> with the account username:
    1. For a CN account in the CN (TSS) domain: Set-ADAccountPassword -server tss.oregonstate.edu -identity <username>
    2. For a delegated account in the ONID domain: Set-ADAccountPassword -server onid.oregonstate.edu -identity <username>
    3. For an AD account in the FS_Mail (NWS) domain: Set-ADAccountPassword -server nws.oregonstate.edu -identity <username>
  5. It will prompt for current password; enter current password or temporary password provided by the Service Desk
  6. Follow the prompts to enter the new password and confirm.
Note:
Password requirements for Student Employee CN Accounts: 
> 8 or more characters with 3 to 4 characters being uppercase letters, lowercase letters, and special characters.

Use MyCN to Reset Password

Warning: These steps may not be working at this time. Please follow the steps above to reset password via Citrix instead.

  1. The following steps assume that you know your current password. If you don't know your current CN password or are unable to login, please contact the Service Desk to get your password reset.
  2. Open a web browser and navigate to http://mycn.oregonstate.edu
    mycn.oregonstate.edu in the URL bar of a web browser.
  3. Log in with your username@oregonstate.edu account
    • Note for Student Employees: login as se-username@oregonstate.edu
      MyCN "Sign in" screen with example username "beaverb@oregonstate.edu".
  4. Enter your current or temporary password.
  5. Click on Settings -> Change Password
  6. For "Old password" enter your current or temporary password. Type in your new password twice and click Save.
  7. Once your CN password has been reset, try logging in again (to Outlook or MyCN) to confirm that your new password is working.

 

For assistance, contact the Service Desk.

Details

Article ID: 107232
Created
Fri 5/8/20 12:43 PM
Modified
Thu 5/20/21 8:45 AM