Adobe Acrobat - Install/Licensing

Issue/Question

  • How do I install Adobe Acrobat?
  • What's the difference between serialized license and a named user license?

Environment

  • Oregon State University
  • Employee
  • Windows
  • MacOS

License Restrictions

Available for OSU faculty, staff and students on institutional computers for use in education and non-commercial research. Emeritus faculty without an active job position in banner are unable to access the Adobe products through OSU.

  • Named user license - Authenticated with a user's ONID credentials. Installation is allowed on up to two devices. Current staff/faculty are automatically assigned an Acrobat named user license. Can be installed on personally owned or university owned devices.
    NOTE: Named user license is not required for University owned devices.
  • Shared device license (serialized) - A license for a device shared by individuals within a college unit or department. The applications may be used by all individuals granted access to the device. This can only be installed on a university owned devices.

Named User Licenses:

Named user licenses are automatically granted to users in the following groups:

  • Employees - Classified
  • Employees - Unclassified
  • TS - Temporary Support Staff

The syncing is done once a day in the morning, around 8am. 

Note: If you only use Acrobat on a work computer, you likely don't need a named user license.

Installation Steps

Named User License

  1. Navigate to creativecloud.adobe.com.
  2. Click on "Download Creative Cloud".
  3. Run the installer.
  4. Once installed, login with your ONID Username@oregonstate.edu and click continue.
    NOTE: If you have signed up for a personal Adobe account with your @oregonstate.edu account previously, it will prompt which account to use - Federated or Adobe. The Federated login is the OSU managed account and will have licenses assigned by the University attached to it.
  5. This will redirect to OSU Login; login with ONID username and password.
  6. Once logged in, Acrobat DC should be available to install.
    NOTE: Sometimes Acrobat will show as "Start Trial". Click on start trial to install. Acrobat should see the named user license once it has been installed.

    NOTE: Sometimes the Adobe CC desktop app will say there isn't a license and only gives options for a trial. If this occurs:
    1. Start the trial (shouldn't ask for any payment info).
    2. Install Acrobat.
    3. Sign in.
    4. Once signed in, Acrobat should see the named user license.

Device License

  1. Once a device license is granted, a ticket will be submitted with the IS Service Desk to start the installation process on the desired machine.
    NOTE: This may require coordination with another IT department depending on if admin credentials are needed.

Install Troubles/You don't have access to manage apps

For assistance, contact the Service Desk.

Details

Article ID: 118201
Created
Mon 10/12/20 5:39 PM
Modified
Wed 9/8/21 4:00 PM