Adobe Acrobat - Install/Licensing

Issue/Question

• How do I install Adobe Acrobat?
• What's the difference between serialized license and a named user license?

Environment

• Oregon State University
• Employee
• Windows
• MacOS

License Restrictions

Available for OSU faculty, staff and students on institutional computers for use in education and non-commercial research. Emeritus faculty without an active job position in banner are unable to access the Adobe products through OSU.

• Named user license - Authenticated with a user's ONID credentials. Installation is allowed on up to two devices. Current staff/faculty are automatically assigned an Acrobat named user license. Can be installed on personally owned or university owned devices.
  NOTE: Named user license is not required for University owned devices.
• Shared device license (serialized) - A license for a device shared by individuals within a college unit or department. The applications may be used by all individuals granted access to the device. This can only be installed on a university owned devices.

Named User Licenses:

Named user licenses are automatically granted to users in the following groups:

• Employees - Classified
• Employees - Unclassified

Graduate Student Employees (GRA's/GTA's) can request an Acrobat only license using the form link below.

The syncing is done once a day in the morning, around 8am.

To request an Acrobat named user license due to not being in one of the above groups, please fill out the form here and select "Acrobat only named user" in the license type field: https://oregonstate.teamdynamix.com/TDClient/1935/Portal/Requests/TicketRequests/NewForm?ID=3HUNXiHOjEo_&RequestorType=Service

Installation Steps

Named User License

1. Navigate to creativecloud.adobe.com.
2. Click on "Download Creative Cloud".
3. Run the installer.
4. Once installed, login with your ONID Username@oregonstate.edu and click continue.
   NOTE: If you have signed up for a personal Adobe account with your @oregonstate.edu account previously, it will prompt which account to use - Federated or Adobe. The Federated login is the OSU managed account and will have licenses assigned by the University attached to it.
   
5. This will redirect to OSU Login; login with ONID username and password.
   
6. Once logged in, Acrobat DC should be available to install.
   NOTE: Sometimes Acrobat will show as "Start Trial". Click on start trial to install. Acrobat should see the named user license once it has been installed.
   
   NOTE: Sometimes the Adobe CC desktop app will say there isn't a license and only gives options for a trial. If this occurs:
   1. Start the trial (shouldn't ask for any payment info).
   2. Install Acrobat.
   3. Sign in.
   4. Once signed in, Acrobat should see the named user license.

Device License

1. A ticket must be submitted to the Service Desk to start the installation process on the desired machine. 
   NOTE: This may require coordination with another IT department depending on if admin credentials are needed.

Install Troubles/You don't have access to manage apps

• Please see the linked document here for troubleshooting steps for Adobe Creative Cloud: Article - Adobe Creative Cloud - 7-Da... (teamdynamix.com)

Assistance

For assistance, contact the Service Desk.