Adobe Creative Cloud - 7-Day Trial Message/Ask Administrator For Permissions

Issue/Question

  • I am logged into Adobe Creative Cloud, but I see a 7-day trial message when I run Acrobat or other Creative Cloud apps.
  • I am being prompted for an administrator to grant access to Adobe Apps.

Environment

  • Oregon State University
  • Adobe Creative Cloud
  • Named User License

Cause/Explanation

This issue can have a number of different causes. Try the troubleshooting steps below in order to resolve.

You may need assistance from your IT department or the Service Desk to complete some steps.

Resolution

Log out and log back in to Creative Cloud

Ensure you are logged in to Creative Cloud with your username@oregonstate.edu account.

Clear Cache

These steps adapted from: https://community.adobe.com/t5/lightroom-classic/expired-trial-error-technical-issue/td-p/9359209?page=1

On a Mac:

  1. Log out of the Creative Cloud App.
  2. Close all Adobe processes in Activity Monitor
  3. Delete the following:
    • ~/Library/application support/adobe/Slstore
    • ~/Library/application support/adobe/slcache
    • ~/Library/application support/adobe/oobe
    • ~/Library/application support/adobe/opm.db
  4. Launch the Adobe Creative Cloud app and login.
  5. Try your app again

On Windows:

  1. Log out of the Creative Cloud App.
  2. Close all Adobe processes in Task Manager
  3. Rename the following files:
    • Rename "C:\ProgramData\Adobe\SLStore" to "SLStore.old"
    • Rename "C:\Program Files (x86)\Common Files\Adobe\SLCache" to "SLCache.old"
    • Rename "C:\Users\<username>\AppData\Local\Adobe\OOBE\" to "OOBE.old"
  4. Launch the Adobe Creative Cloud app and login.
  5. Try your app again

Reinstall and use Cleaner Tool

  1. Uninstall all Adobe Creative Cloud apps
  2. Run the Adobe Creative Cloud Cleaner tool
  3. Reinstall Creative Cloud apps
  4. Launch the Adobe Creative Cloud app and login
  5. Try your app again

Fix Connection Issues to Activation Servers

If you computer is unable to connect to Adobe's license activation servers, the software will be unable to confirm your activation status. For detailed troubleshooting steps, see: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Contact Adobe Support

For OSU Adobe Enterprise accounts, the Service Desk can open a support ticket with Adobe. 

For assistance, contact the Service Desk.

Details

Article ID: 96888
Created
Wed 1/29/20 1:50 PM
Modified
Mon 10/26/20 12:16 PM