ONID - "We could not change your password"

Issue/Question

• I tried to change my password and received the message "We could not change your password"
  

Environment

• Oregon State University
• ONID Account

Explanation

You cannot change an ONID account password via the Office 365 password change tool. ONID account passwords can only be changed via the onid.oregonstate.edu site.

Resolution

Please follow the steps here: ONID - How to Change Your Password

Assistance

For assistance, contact the Service Desk.