Issue/Question
- I am not able to set an automatic email forward in Outlook on the Web
Environment
- Oregon State University
- Exchange Email
- Outlook on the Web
Explanation
Auto-forwarding from OSU Exchange email to external addresses has been disallowed by policy since July 1, 2021. For details, see: Auto-Forwarding from Exchange Disabled July 1, 2021
However, it was still possible for users to set an automatic forward that did not function. As of 6/20/2023, this is no longer possible in Outlook on the Web.
The change on 6/20/2023 did not effect any existing forwards. Email administrators still have the ability to set a mailbox forward. Exceptions for mailbox forwards to external addresses should still be reviewed by the Office of Information Security.
Users can still set a forward using mailbox rules. Note that auto-forwards to external addresses that are not on the approved list will still fail, even if they are set with a mailbox rule.
Resolution
If you need to set a mailbox forward to an OSU address, please contact your IT team.
If you need to set a mailbox forward to an external address, you will need to work with your IT team and request approval for an exception from the Office of Information Security.
Assistance
For assistance, contact the Service Desk or your IT team.