Service Desk Laptop Service Policy

Available to all OSU students and employees in Milne Computer Center 201.

Services Available:
  • Application assistance
  • Operating system diagnosis
  • Operating System Rebuilds (Backup and Reinstallation)
    • Customers must have their own media/license keys
  • Basic hardware diagnosis
  • Basic hardware repair/replacement (RAM, Hard Drive)
  • Wireless connectivity (OSU_Secure, eduroam, Visitor)
  • Virus/malware removal assistance and education
  • VPN installation and user education
  • Assistance setting up laptop to print to BeaverPrint
Services NOT Available:
  • NO extensive hardware repairs (Mainboard replacement, screen repair and such)
  • We cannot install software or operating systems without a valid license key
Virus/Malware Removal:
  • Service Desk consultants provide education and removal materials to the customer.
  • Service Desk consultants will provide preventative methods to customers to prevent future infections.
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Article ID: 97310
Tue 2/4/20 8:34 AM
Wed 2/19/20 10:12 PM